Shipping & Delivery Policy – Grozcigo
At Grozcigo, we are committed to delivering fresh groceries promptly and safely within
our local service area. This policy outlines our delivery timelines, coverage, and
conditions.
Delivery Coverage Area
We currently offer delivery services within a 10-mile radius of Marthandam. Orders
placed outside this area may be declined or subject to additional delivery time or
charges (if applicable).
Delivery Timeframe
- Standard delivery is made within 30 minutes to 1 hour from the time of order
confirmation. - Delivery timelines may vary depending on:
o Order volume
o Weather conditions (e.g., rain)
o Traffic or road closures
o Other unforeseen circumstances
While we aim to meet our delivery promises, we request your understanding in cases of
unavoidable delays.
Delivery Schedule
- Deliveries are made during our operational hours:
[ 8:00 AM to 9:00 PM, All Days] - Orders placed outside operational hours will be scheduled for the next available
delivery window.
Delivery Charges
- Delivery charges, if any, will be clearly indicated at the time of checkout.
- Promotional offers may include free delivery on selected orders or during
specific campaigns.
Receiving Orders
- Customers are expected to be available at the delivery address to receive the
order. - In case of an unsuccessful delivery due to the unavailability of the recipient or
incorrect address, re-delivery may be attempted upon request, subject to
additional charges.
- Contact
For delivery-related inquiries, please contact:
grozcigo@gmail.com